What quality means to us

We understand quality to mean that our customers reach their language goals with enthusiasm.

How we measure quality

Your satisfaction is our benchmark for quality control. Your feedback regarding satisfaction with the course is collected twice a year. Both your and the teacher’s assessments are documented and finally recorded in a course certificate.

What we do for good quality

Every single lesson and every single step in the processes associated with teaching has specific quality demands. We focus on the following quality criteria: needs-based focus, transparency, service-oriented and positive attitude, and the central significance of a functioning student/teacher relationship.

How we verify our quality

We are an eduQua-qualified, recognised SVEB training institute for teachers (training as an adult education provider with focus on foreign language instruction), an accredited CELTA training institute for teachers (Cambridge University training accepted worldwide), a telc test centre (particularly for German), a recognised preparation centre for Cambridge tests (English), and a DELF/DALF/DFP tests (French) as well as a PLIDA test centre (Italian).

Quality circle

We define quality in terms of customer satisfaction.